Wild Card City Casino Privacy Policy
Navigation
At Wild Card City Casino, safeguarding your personal data is a responsibility we take seriously. This Wild Card City Casino privacy policy explains, in plain language, how we collect, use, store and protect the personal information you share with us when you register, deposit, play and withdraw on our platform. Our approach to data protection is guided by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and, where applicable, by the principles of the General Data Protection Regulation (GDPR). Whether you are reading this privacy policy for the first time or reviewing an update, we want every Wild Card City Casino player to understand exactly how their user data is handled.
Who Controls Your Data at Wild Card City Casino
Wild Card City Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. This operator acts as the data controller for the purposes of this Wild Card City Casino privacy policy, determining why and how your personal data is processed across our website, mobile app and customer support channels. Every decision regarding data collection, storage and sharing is made in line with recognised standards of information security and confidentiality, so that Australian players can enjoy our 4,000+ games from 50+ providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger and Nolimit City, with genuine peace of mind.
Personal Data We Collect
To provide our services responsibly, Wild Card City Casino collects several categories of personal data. Understanding these categories is central to this privacy policy and to your ongoing privacy rights.
- Identification data: full name, date of birth, nationality, and government-issued identification documents used for KYC verification.
- Contact data: email address, postal address, and phone number.
- Financial data: payment details for PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer transactions.
- Gaming activity data: deposits, withdrawals, wagers, bonus usage, and VIP programme level.
- Technical data: IP address, device type, browser version and log files, collected via cookies and similar technologies.
- Communication data: records of your exchanges with our 24/7 live chat and email support team.
- Sensitive data: information relevant to responsible gambling tools, such as self-exclusion status, where voluntarily provided.
- Third-party data: information received from payment processors, identity verification partners, or fraud-prevention services.
This broad but proportionate data collection allows Wild Card City Casino to verify identity, prevent fraud and deliver a secure, personalised gaming experience while respecting your privacy at every step.
How We Collect Your Information
Wild Card City Casino gathers personal information through several channels: directly from you during account registration and profile updates; automatically through cookies and tracking technologies as you browse; from payment providers processing your transactions; and from regulatory or verification partners performing KYC/AML checks. Each method of data collection is documented within this Wild Card City Casino privacy policy so you always know the origin of the data we hold.
Why We Process Your Personal Data
Our data processing activities serve clearly defined, legitimate purposes:
- Creating and managing your player account.
- Providing access to games, bonuses and the VIP programme.
- Meeting legal obligations, including KYC and anti-money-laundering (AML) checks before withdrawals.
- Maintaining data security and preventing fraud, cheating or unauthorised access.
- Supporting responsible gambling tools such as deposit, bet, loss and session limits, cooling-off periods and self-exclusion.
- Communicating important account, promotional and security notifications.
- Improving our website, mobile app and overall service quality through analysis of aggregated user data.
Wild Card City Casino relies on several legal bases for this data processing, including the performance of our contract with you, compliance with legal obligations, our legitimate business interests, and, where required, your explicit consent.
Wild Card City Casino Cookie Policy
Cookies are small text files that help us operate our platform efficiently. The Wild Card City Casino cookie policy applies to all cookies used across our site and app, and forms an integral part of this broader privacy policy. We use the following categories of cookies:
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Enable core functions such as login, session management and security. |
| Analytical cookies | Help us understand how players use the site to improve performance. |
| Functional cookies | Remember your preferences, such as language or display settings. |
| Marketing cookies | Deliver relevant promotions and measure campaign effectiveness. |
You can manage or disable cookies through your browser settings at any time. Please note that restricting essential cookies may affect the functionality of Wild Card City Casino services. This cookie policy is reviewed regularly to remain aligned with evolving data protection standards.
Sharing Your Data With Third Parties
Wild Card City Casino does not sell your personal information. However, limited personal data may be shared with:
- Payment providers to process deposits and withdrawals securely.
- Regulatory authorities and licensing bodies, including the Government of Curaçao, when legally required.
- Identity verification and fraud-prevention partners supporting KYC checks.
- IT and hosting providers that support our data storage infrastructure under strict confidentiality agreements.
Every third party handling Wild Card City Casino data protection matters is bound by contractual obligations ensuring an equivalent level of data security and confidentiality.
International Data Transfers
Because Wild Card City Casino operates internationally, some personal information may be transferred outside Australia, including to Curaçao or other jurisdictions where our service providers are based. Where such transfers occur, we implement appropriate safeguards, consistent with the Australian Privacy Principles and, where relevant, GDPR requirements, to maintain robust data protection regardless of where your user data is processed or stored.
How We Keep Your Data Secure
Data security is a cornerstone of Wild Card City Casino's operations. We deploy 256-bit SSL/TLS encryption across our platform, maintain firewall protection, and restrict internal access to personal data on a need-to-know basis. Our game outcomes are further supported by RNG systems certified by independent laboratories, reinforcing overall trust in our systems. These information security measures are continuously reviewed to counter emerging threats and protect your confidentiality at all times.
Data Retention Periods
Wild Card City Casino retains personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, including legal, accounting and regulatory requirements. Account and transaction records are typically kept for the duration required by AML legislation, after which data storage is minimised or securely deleted, unless a longer retention period is legally mandated.
Your Privacy Rights
Under Australian privacy law and, where applicable, GDPR, you hold a range of privacy rights regarding your personal information held by Wild Card City Casino:
- Right of access: request a copy of the personal data we hold about you.
- Right of correction: ask us to update inaccurate or incomplete information.
- Right of deletion: request erasure of your personal data, subject to legal retention obligations.
- Right of restriction: limit how we process certain data.
- Right of portability: receive your data in a structured, commonly used format.
- Right to object: object to specific processing activities, including direct marketing.
- Right to withdraw consent: withdraw previously given consent at any time, without affecting prior lawful processing.
To exercise any of these privacy rights, simply contact our support team, and we will respond within a reasonable timeframe in accordance with this Wild Card City Casino privacy policy.
Supervisory Authority
If you believe your personal information has not been handled in line with this privacy policy, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent regulator overseeing privacy and data protection matters for Australian residents. We encourage you to contact us first so we can address your concerns directly.
Data Protection Officer
Wild Card City Casino has appointed a Data Protection Officer to oversee compliance with this privacy policy and applicable data protection legislation. For any privacy-related enquiry, including questions about cookies, personal data or data security, please reach out to [email protected]. General support queries can be directed to [email protected], available through live chat 24/7 or email with replies within 12 hours.
Frequently Asked Questions
Does Wild Card City Casino sell my personal data?
No. Wild Card City Casino never sells your personal information. Data is only shared with trusted partners, such as payment providers and regulators, strictly for the purposes described in this privacy policy.
How does the Wild Card City Casino cookie policy affect my browsing?
Cookies help us run essential features, remember preferences and improve our services. You can adjust cookie settings in your browser, although disabling essential cookies may limit certain functions.
How can I access or delete my personal information?
You can contact our support team or Data Protection Officer to request access, correction or deletion of your personal data, in line with your privacy rights under Australian and applicable international law.
Is my data safe with Wild Card City Casino?
Yes. We use 256-bit SSL encryption, firewalls and strict internal access controls to maintain high standards of data security and information security across our entire platform.
Who regulates Wild Card City Casino's data protection practices?
Our operator is licensed by the Government of Curaçao, and Australian players can also raise privacy concerns with the Office of the Australian Information Commissioner (OAIC).
Wild Card City Casino remains committed to transparency, confidentiality and the highest standards of data protection. This privacy policy is reviewed periodically to reflect changes in legislation, technology and our services, so that every player can trust how their personal data, cookies and user data are managed. By continuing to use Wild Card City Casino, you acknowledge that you have read and understood this Wild Card City Casino privacy policy, including our cookie policy, data collection practices and your privacy rights.